CANCELLATION & RETURNS
Any product that has been bought from Mastyle Trendz on discount and in delivery, found defective, a refund will be processed. However, if in case, Mastyle Trendz does not lead any mistake from its end, then 50 rupees will be deducted from your refund. Once you initiate your return process, our team will contact and gather information about it and then, our delivery executive will visit on your address to check the product is a resalable condition or not, if found in resalable condition, then the refund will be processed to your bank account or an e-wallet within 7 days.
- After receiving your order, our expert customer care team will buzz a ring or may send you a confirmation email, SMS, and Whatsapp. If you don’t do a response on the same, then your order will be automatically canceled within 24 hours of your placement.
However, in case, you want to cancel your request, then please email us at email@example.com or do make a call or Whatsapp before your order is dispatched. Once we dispatch your order from our warehouse, then we would not be able to cancel your request. You can modify your order while making the final placement process.
Information we collectThe information we collect includes the following-
- Name, address, contact information such as telephone number, email address, demography information such as pin code, preferences, and other information, which are relevant to customer online surveys or competitions or maybe offer
- Apart from this, we also collect social media information such as Facebook or Instagram user ID; if you like to contact us through your social media.
- And, addresses and recipient names of your friends or relatives where you may send a gift.
- IP address
- Your communication preferences
- Your purchase history with us
- Your browsing history on our website
- We also collect your personal information from you when you sign up for our mailing or newsletters, email, purchase products from, and credit card information used to pay the amount for purchasing.
What does Mastyle Trendz do with the information that it collects?In order to offer our services, we need to provide your personal information to our trusted partners such as—
- We provide your personal data to our fulfillment partners so that they can process and complete your order on time.
- The data is also provided to our expert professional service partners with some legal obligations.
- We do also provide your information when required or requested by law such as court orders or legal processes, any usage guidelines for services or specific products, the safety of our company, users, and their rights.
- We also use MailChimp so that we can store email sign up information so that we can send out marketing emails. It is also possible we could sell our services or business to any third party or organization if necessary. In this situation, our customers’ data is one of the most important and biggest concerns of that business, thus we need to share it with our third-party buyers and their advisers or company executives. And, this is our right to sell our business.
- We shall cooperate with law enforcement and third parties or others if needed.
SecurityWe at Mastyle Trendz are committed to protecting your information. Thus, in order to prevent or get rid of unauthorized access to your personal information, we have put our best to safeguard your information through physical, managerial, and electronic procedures. Furthermore, we take complete responsibility and care, in our power to do so, to keep your data safe and secure. Perhaps, in the absence of negligence on our end, we should not be held liable for any suffering and loss, if a third party procures unnecessarily and unauthorized access to your data.